Frequently Asked Questions

Check-in time is 4PM, check-out time is at 11AM.

Hotel cancellation policies vary based upon the rate guest booked – contact us for more information.

Yes – we want our guests to stay connected. Wi-Fi is available in the lobby and access to in-room Wi-Fi is included as part of the Hotel Facilities Fee.

The restaurant is temporarily closed and in-room dining is unavailable but since we are in the heart of Midtown, it’s the perfect opportunity to take advantage of a variety of culinary options in New York City.

The Benjamin Royal Sonesta is a smoke-free environment. Smoking in your room will result in a $250 cleaning fee.

Our 24-hour fitness center is located on the 3rd floor of our Midtown East hotel. We provide treadmills, elliptical trainers, exercise bikes, a Peloton bike, yoga mats and free weights for guest use. Hand towels and water are provided, along with men’s and women’s locker rooms and shower area.

Absolutely! Make Traveling with Pets Simple. We’re thrilled to welcome guests and their pets with our PAWS (Pets Are Welcome At Sonesta) program at The Benjamin Royal Sonesta. When you and your pet check in, we’ll greet you with a PAWS Welcome Letter and complimentary dog treats. Plus, we’ll have your room ready with a water dish, feeding bowl and waterproof mat. Pamper your pet with the addition of a cozy pet bed at The Benjamin Royal Sonesta.

When planning to stay at The Benjamin Royal Sonesta with your pet, please inform the reservation agent or front desk.

Our Pet Policy:
All Sonesta hotels are pet-friendly and welcome well-mannered pets, with no breed or weight restrictions. Up to two pets are permitted per room or suite.
At The Benjamin Royal Sonesta, a minimum fee of $75 per stay applies.

Check out Sonesta’s PAWS (Pets Are Welcome at Sonesta) program for more details.

Our Hotel Facilities Fee is $42 plus tax per room, per night and provides you with the following amenities:

• $10 daily cupboard credit*
• Wireless internet access for all your devices
• Unlimited local/long-distance calls (not available for international calls)
• Access to state-of-the-art fitness center
• One-time $15 laundry credit for your stay

*Must be redeemed daily. Cannot roll over

The Benjamin Royal Sonesta offers a wide variety of seasonal and hotel-based promotions and special offers, which are updated regularly – explore our Special Offers to learn more.

Developed by sleep medicine expert, Dr. Rebecca Robbins, the unique Rest & Renew program provides solutions to ensure the best night’s sleep. Choose from a selection of pillows from the curated 10-choice pillow menu, on-demand meditation, sleep masks, blackout curtains, noise machines, and complimentary reading program curated by Bedside Reading. Visit our Rest & Renew page to learn more.

Valet Parking is $65 per 24-hour period for cars, $75 for SUVs and minivans. In-and-out privileges are not included.

Check out The Benjamin Blog for more information about some of the best local events and attractions you won’t don’t want to miss during your stay.

The Benjamin Royal Sonesta features accessible areas at the hotel entrance, registration desk, meeting rooms, public restrooms and fitness center as well as select guestrooms and suites.

Accessibility features in the hotel include braille signage throughout hotel, accessible, fully automatic entrance door with wide openings, lobby free of any steps, accessible registration with lowered desk, service animals welcomed, two guest elevators and one service elevator serving each level of hotel, including guestrooms, meeting rooms, fitness center and ADA public restrooms on 2nd floor and all meeting rooms on 2nd floor wheelchair accessible and free of any steps.

Room categories at The Benjamin Royal Sonesta offer an ADA-accessible option for guests to enjoy. Relax in comfort, in the newly renovated rooms and suites at The Benjamin Royal Sonesta, made complete with lowered countertop height level for easy access in the kitchenette and bathroom, handheld showers, shower control locations, grab bars and shower or tub seat grab bars, and roll-in shower available upon request.

The hotel completed a full renovation in 2024 of the lobby, Sonesta Work Suite and all guestrooms and suites in partnership with design firm DLR Group, an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new construction, renovation, and adaptive reuse across various building types.